We're So Sorry!

You better believe it! An apology (with a RM10,000 compensation) from one of the "most-feared" authorities in this country, the Immigration Department (ID)! And there were two more similar cases. The director-general, Datuk Abdul Rahman Othman, readily admitted that these were due to administrative foul-ups.

All these "administrative nightmares" could easily be avoided if everyone in the ID are competent and efficient! Miscommunication with the other authorities was nothing but a lame excuse. Nothing can excuse such unfortunate oversight! These might have far-reaching implications later on. But I don't think anyone of us can envisage that, just yet!

But let us not overreact when things go wrong. So long as we readily admit to a mistake, then we are only being honest with ourself. His sincerity is beyond question. He's a man of egalitarian principles! I wonder just how many heads of departments are like him! Stand up and be counted!

Problems would crop up now and then but if there is efficiency in handling the crisis, no one would quibble with that! Agreed?